Lots of users who start using their first web hosting account, or switch companies, usually have inquiries regarding how specific procedures are done or run into problems when setting up various things such as e-mails, site settings, and so on. This is the reason why, lots of web hosting companies have prepared documentation with the most popular questions and issues in order to help their clients receive info quickly and seamlessly. Consequently, the customer service team can concentrate on actual issues that given clients may be facing, as the solution for the smaller things will already be available on the web and customers will be able to easily handle them without having to touch base with the customer support team. Having elaborate documentation is truly important, especially for new clients with zero previous experience, as the hosting service involves a large number of functions and lots of individuals can get bewildered about what to do. A good knowledge base can both help you accomplish the tasks that you need and learn how the hosting service works as a whole.

Extensive Online Documentation in Web Hosting

If you have bought your first web hosting package from our company or have transferred your site over to us, you will grow accustomed to our platform and our custom Hepsia Control Panel before you know it due to the fact that we have compiled a substantial web-based knowledge base where you can find all the information that you will ever need – both general info in regards to the service as a whole and more concrete info about the separate features that you can make use of and the complications that you might stumble upon. The articles themselves are located in 2 places. The whole article collection can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish more or less everything, from creating an .htaccess file to managing a mailing list, and all the articles offer in-depth instructions, so you will never get bewildered because of an unclear text. Surely, in case you encounter a more specific obstacle and you do not find anything about it in our knowledge base, you can touch base with our tech support engineers 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come bundled with an extensive online article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We have created it based on the feedback that we’ve obtained from our clients over the years and, as a consequence, our articles tackle particular problems that you might run into and propose the fastest means of repairing them, for instance receiving an HTTP 500 error message or being unable to send e-mail messages from your desktop PC even though you have the right SMTP settings. The articles are available in each Control Panel section and you can check them at any time. They can help you expand your knowledge not only about our services, but also about the web hosting sphere in general, as they contain detailed instructions and general info such as what cron jobs or file permissions are.