Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a 60 min response time warranty for every support ticket or e–mail that you send to our support team. We will speedily respond to all standard inquiries and forward the matter to our sysadmins in case additional assistance is required. If you make use of our Managed Servers package, we will carry out any of the included server management tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Premium Customer Care Service

  • Our customer support staff will be online for you 24/7/365 if you require assistance working with our Web Hosting Control Panel or with any of the apps that we pre–install for your convenience on the server. What is more if you need help tackling the everyday admin tasks on your server, you can take a look at the Managed Servers package, that includes backup hard drive storage space, weekly Operating System updates, problem troubleshooting and installation services, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated server includes our cost–free Web Hosting Control Panel, which features a comprehensive knowledgebase plus a group of how–to video tutorials. Whenever you need help with the Web Hosting Control Panel, just hit the Help or Videos buttons situated in the top right corner.