Being able to get in touch with your web hosting supplier when you have any type of questions or encounter any issues is very important and how quickly they'll respond and react is essential, in particular when your website is business-oriented, as longer downtime can often mean losing potential clients. The support options are a way to identify genuine providers from resellers. The second generally respond just to emails or support tickets and you may have to wait for a day or maybe more in order to get a reply. When your problem involves a couple of replies, you'll end up losing days so as to get a simple problem solved. Using a genuine and trustworthy website hosting supplier, you should be in a position to contact the support team at any time and get a timely response no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

All of our web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services before you make a purchase or you are an existing client and you have any kind of question or a issue, you're able to contact us any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any matters which require extra time to research and handle. Unlike a number of other website hosting service providers, our trouble tickets have a warranted max reply time of only 1 hour, so no matter what the problem is, it will be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you're able to take full advantage of our 24/7 tech support services even on public holidays. All of your web sites will be available constantly and so will we. With plenty of connection options, you're able to choose the best way to get in touch with us and learn more about our services in case you do not have an account yet, or get assistance if you are already among our customers. You're able to call us, start a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour response time warranty, though it hardly ever takes over 20 mins to receive assistance irrespective of the nature of the problem. With our customer and tech support services, we'll be available for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

In case you get a VPS server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. If you're an existing customer and you require help with some technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket from your billing account or you can send an e-mail and we'll take care of the problem and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, however for the vast majority of issues it takes no more than 30 minutes to receive assistance. The support service covers your VPS plus all pre-installed software it includes, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time guarantee, you will benefit from lightning-fast support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that when you open a support ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter in question requires longer time to be resolved or if it should be given to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.