If you’ve purchased a web hosting plan and you’ve got some questions connected with a particular feature/function, or if you’ve chanced upon a certain challenge and you need assistance, you should be able to get in touch with the respective help desk staff. All web hosts use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, due to the fact that the quickest way to fix a problem most often is to open a ticket. This method of communication makes the responses sent by both sides simple to track and permits the support staff members to escalate the issue in the event that, for instance, a system administrator has to intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll need to use no less than two different accounts to get in touch with the help desk team and to actually manage the hosting space. Incessantly switching between different accounts could often be a headache, not to mention the fact that it requires quite a lot of time for the majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with lots of other hosting companies, the trouble ticket system that we use with our web hosting is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember different sign-on names and passwords, since you will be able to manage both your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or experience a predicament, you can touch base with our help desk team representatives instantly. Our ticketing system features a smart search mechanism. This means that even in case you’ve posted a lot of tickets through the years, you will be able to find the one that you need without any hassles. Moreover, you can see knowledge base suggestions for resolving common predicaments.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything in one single location, which is why we’ve incorporated a support ticket system into the custom Hepsia Control Panel, which is offered with every semi-dedicated server plan. This will permit you to manage the communication with our support staff along with your sites, which implies that you won’t need to remember one more log-in name for another system. You’ll be able to submit a new ticket or to track the status of an old one with no more than several clicks while you are browsing the files hosted in your semi-dedicated account. Furthermore, you can go through older tickets using an intelligent search functionality or check applicable FAQ articles, which offer solutions to common predicaments. The built-in trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you out.