If you ever have any queries connected with your hosting account or if you face a problem with your websites, you will need to get in touch with the web hosting company’s customer support team. It may not make a difference how quickly they’ll respond if you have a generic query, but a problem such as a messed up app update, for instance, may result in your site becoming broken or inaccessible online. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer goods or services online, any outage will harmfully influence your site and you can lose current or prospective clients. Many hosting providers, especially resellers, respond to emails and trouble tickets within twenty four hours, but in the electronic world that is far too long, since customers will rarely return to a site that is not working properly over a lengthy interval.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reaction time for any support ticket that you post or any e-mail that you send is just 60 minutes, even if you contact us during weekends and legal holidays. Regardless of the nature of your problem or query, we will lend a helping hand right away and will supply you with the needed info to sort out any problem with your websites. The actual response time commonly doesn’t surpass fifteen to twenty minutes, which is why you can just forget about waiting around for hours on end to get a problem resolved or what is even worse than that – waiting all day only to receive a response that more info is needed whilst nothing is fixed. We’ll offer you assistance in a timely manner just because we are aware of exactly how expensive time can be in the dynamic online sphere. The one-hour response guarantee is valid for any billing or technical enquiry that you might have in regard to our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take advantage of our blazing-fast support service. You’ll obtain a response to any ticket opened through the web hosting Control Panel or e-mail sent to our customer and technical support team in no more than an hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes substantially less time to examine and solve a problem. We’ll supply you with more information in case the solution involves something that should be done on your end. In case you touch base with us during weekends or official holidays, the response time will be absolutely the same and due to the fact that our support staff will be at your service 7 days a week, you will obtain instant assistance for any billing, general or technical issue no matter what time it is.